Privacy Policy

Effective Date: 4th February 2025 1. Introduction Welcome to GOV.GM Mobile App (“the App”), developed and maintained by the Ministry of Communications and Digital Economy, The Gambia (“we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our App. 2. Information We Collect We may collect the following types of information:

•   Personal Information: Information you voluntarily provide, such as your name, email address, or phone number, when using certain features of the App.
  
•   Usage Data: Details about how you interact with the App, including pages viewed, time spent, and features accessed.
  
•   Device Information: Information about your device, such as its model, operating system, and IP address.

3. How We Use Your Information We use the collected information to:

•   Provide and improve the App’s functionality and user experience.
  
•   Communicate important updates and announcements.
  
•   Ensure security and prevent unauthorized access.
  
•   Analyze user engagement to improve government services and ensure effective service delivery.

4. Information Sharing and Disclosure We do not sell or rent your personal information. However, we may share information:

•   With government agencies where necessary to provide public services.
  
•   With service providers assisting in the operation of the App, under strict confidentiality agreements.
  
•   When required by law or in response to legal processes.

5. Data Security We prioritize the security of your information and implement robust measures to protect it from unauthorized access, misuse, or disclosure. However, no system can guarantee absolute security. Users are encouraged to adopt safe practices when using the App. 6. Third-Party Links and Services The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies. 7. Your Rights and Choices Depending on applicable laws, you may have the right to:

•   Access, update, or delete your personal information.
  
•   Opt-out of certain data collection or communications.
  
•   Contact us for inquiries about data handling practices.

8. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted within the App, and continued use of the App constitutes acceptance of the revised Privacy Policy. 9. Contact Us For any questions or concerns about this Privacy Policy, please contact: Ministry of Communications and Digital Economy, The Gambia Email: info@mocde.gov.gm / support@mocde.gov.gm By using Gov Mobile App, you agree to this Privacy Policy.